The hotel is in a great location. However, the waiter we had at COLLINS, the hotel’s marquis restaurant, was a real jerk. We were the only diners until one more couple arrived with their grandson but for 20 minutes we were the only folks in the dining room. Unlike other waiters everywhere in Italy, this waiter either hates his job or hates the customers. We used our sub par Italian to order and he rebuked us and said to use only English because our Italian was not understood. How could he not comprehend phrases like (vino Rossi, vino Bianca, or aqua mineral natural. He was a jerk. He treated the other couple with equal indifference and surliness. As for the rooms, they were a bit snappy BUT the worst was the bed in each of our rooms.. It was so hard that Torquemada must have built it for the Spanish Inquisition.. The air conditioner did not work and no one would fix it. We were told that the rooms felt cool enough. No one could explain how the television functioned and a simple request to demonstrate the volume control was met with an incredulous, “ we don’t know, just try different things.” The worst was the last night when the water didn’t work. We had no water from 11 pm until morning. At 11 pm I called the front desk to inform them that the water did not work and the front desk man said” We are aware and we will try to repair it”. We did get an accommodation on the bill for the water night and an early check out but only after making a fuss. Pricey and Bad