Bentley Hotel - New York

Beds were very comfy. Service was good. It was a bit too far from the subway.

Not a great room, stained towel, shower gets water all over floor, ridiculously small bathroom, could not close door if on toilet and bump arm on wall to get toilet paper. Too small bedroom space as well. We will not stay there again. Charges for coffee pods in room! Just had $3.00 for my room rather than me have to pay for use of a coffee pod! Come on!

I was disappointed with our stay, although it may be that I am not used to paying for NYC hotels. We checked in the night of Mother's Day. There were two people ahead of us on line and one woman and one visitor at the desk, blabbing for several minutes with the agent while the rest of us stewed. I understand the need to be polite but there is also a need to accommodate waiting customers. The room itself was fine but noisy, between the traffic outside and voices from the room next door. There was no free wifi or coffee maker, things I take for granted out of NYC. The intersection at 62nd and York Avenue is downright scary and you have to be very careful crossing it in any direction. My husband said he encountered a large roach in the hallway outside our room. Recognizing that NYC prices are ridiculously high i. the summer, I wouldn't go back to this venue.

The staff at this boutique hotel in the upper east side of Manhattan are amazing. They could not be more friendly and helpful and caring. They are a wonderful introduction to the kindness of New Yorkers.

I would highly recommend avoiding this hotel. Cleanliness is definitely not the focus of the management staff at this hotel. Lets start with the shower. You would imagine that the cleaning staff would notice when cleaning the shower that it doesn't drain, which would force the customer to stand in 3 inches of water while showering. Moving the the overall cleanliness of the room, there were stains on almost all the wall and smudges on the windows. Bugs.. when you wake up with what feels like bites on several exposed areas of your body, you can only assume there are bed bugs. Now, I don't know for sure if there were bed bugs, but red bites suggest bugs. Summary, nice looking hotel but definitely not well maintained as far as cleanliness.