Baymont by Wyndham Madison West/Middleton WI West

2 yrs ago had a great stay. Things have changed. My stay was amidst the COVID-19 virus; times are uncertain, unpredictable & terrifying. You would think that this would cause the employees of this hotel to be empathetic, kind & understanding. Not here. Due to high risk family members of ours, some friends of mine & myself are forced to stay away from home to keep our loved ones safe. Myself in one room & they with their newborn across the hall. The hotel has a $20 PER STAY deposit required but demanded it be a PER DAY deposit with my stay. We were told multiple things by multiple people, and each one was rude, unreasonable, and acted as if we were very inferior to them. They went out of their way to make each days process to extend the stay unbelievably inconvenient, unpleasant and completely unnecessary; and took a new $20 hold on my card each day. I have never seen a hotel do this. Every unreasonable demand they have made is followed with, a snarky,“its our policy”. All we’ve seen are 2 girls who look to be in their late teens or early 20s running the show demanding we jump through all these extra hoops causing us to have to continue to go out into the public during a lockdown and global pandemic. Things are so ridiculous, I will be packing up and moving to a new location to wait this thing out. During a time when business should be appreciated even more, I have never felt more unwanted or an inconvenience. I won’t refer and I won’t be back.

Left over chicken was left in microwave. We notified front desk and they have us a plastic bag and gloves and we had to get rid of it ourself??? Found cheetos on heater...couldn't find a do not disturb holder for door.

The staff was amazing and very accommodating to me! During this Covid-19 outbreak it’s been tough all over, but Baymont didn’t miss a step! They let me stay an extra night because I got mixed up on my check out date, but everything was cool! When I come back to Madison, I’m staying right here again! Thank you for such a great extended retreat for me! Much needed!

Great place for the price.. breakfast was fair but adequate.

Very satisfied with our stay, Loved the pool temp Jacuzzi was just right! Very nice complimentary Happy Hour. Very friendly staff. Would stay here again.

Don’t get a room with a pool view. Very loud and people were in the pool well after 1:00!!

Really nice hotel for the money!

Everything was awesome but beds were very firm (still nice just not a fan of firm beds)

The hotel room was very clean. The bed was super comfortable..love the pillows so soft. Bathroom little dated but very clean. Shower pressure was wonderful. Id gladly stay there again. The breakfast was lacking in hot food choices but everything that i ate was really good

Great price for a very nice hotel. Property was modern updated and clean. The check-in staff we’re Best described as very mellow. No happy shiny faces. But they did their job and got it done. The evening staff was great. I do sympathize with her she was dealing with a very large party that was annoying. But she handled it very well and nature other guests were still attended to. Breakfast buffet definitely needs some help. Not much to offer. I ended up having a very small muffin and an egg that taste like vinegar. Need more options for hot food in order to call it a buffet. Overall nice hotel.I would definitely stay here again.