4/10 İdare Eder
2 Temmuz 2025
Very Poor Service!
We had fully paid for our room through Hotels.com. I checked with the receptionist at check-in who acknowledged that the room was fully pre-paid. Nevertheless, at time of check out we saw that our credit card included a duplicate cost for the room. The second receptionist apologized and said the first was new and that’s why the mistake was made. She said she could not reverse the charge and she’d call us after manager arrived at 3PM. It’s now 4:50PM and we called (2nd time!). Another receptionist said that we would have to call Expedia to straighten up the problem! And it was the receptionist’s very mistake. Then he said he would try to work on it tonight. Very bad service. You overcharged us $180 and we want our money back. Plain and simple. Why can’t someone do something about this?
GRETCHEN
GRETCHEN, 1 gecelik seyahat
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