Holiday Inn Express Hilton Head Island

I've stayed in several Holiday Inn Expresses and I have never been to one like this. The first night my daughter turned down her bed and there was someone's fingernail in the bed which is absolutely gross especially now. As she said who feels like anything is clean after that. The young lady down stairs offered to move, but we were all unpacked and really was any other room clean or would there be more fingernails. The location was great, but the hotel needs some serious updates and be a lot more careful in making sure the rooms are clean.

The first day, we had gone to the beach and were already taking showers because we were sandy, when we found out that there was no shampoo or conditioner and they said they couldn't bring anymore until the morning. The tub didn't drain, so we were standing in 3 inches of dirty water. The next day, we had called for towels, since no one if cleaning rooms due to COVID and my daughters had to drip dry because they didn't bring them. And when they did bring them, they only brought 2 because they were OUT?!

The hitel was in a great location. The front desk staff was very nice and pleasant. We were placed in the room type of room but this issue was immediately resolved. It was a person above me that kept ooening and closing the balcony door thoughtout the night,which was very irritating. Good stay other than the above floor noise

When you get there I expect to have a hard time trying to find the desk to check in, it’s not at the hotel itself but in a different building, We are staying in a resort, and the layout is different then as if you’re staying in a regular hotel, once you get used to where you’re going it’s a pretty awesome place

It was very uncomfortable to go out to breakfast in a different building

They charged me for traveling with my service dog. They were not pet friendly as they advertised. Even if not service animal they charge 50.00 a night. That is not being pet friendly then they want you to grate your pet when left in the room.

Location of my hotel was perfect for what I needed. The room was clean. Bed was comfortable. No complaints whatsoever with anything.

Breakfast was good. A lot of variety. Good idea for the shuttle. Had laundry option there, which is nice, but we didn't need it. Also, appreciated the covered parking because it did rain one day. The bed was too hard for me and other patrons did not adhere to the 'quiet time' rule. But, that is hard to enforce in the outer buildings.