SureStay Plus Hotel by Best Western Buffalo

We went to Buffalo for a wedding. During COVID a lot of services are unavailable. The staff was incredibly accommodating, helping find a nail salon, hair dresser and even allowed a late check out so we could prepare for the wedding that evening. We could not be happier with the services provided!

The people working at the hotel were so friendly and nice. The only problem we had was that the bed skirt was dirty and dirt in the corner behind the chair. We didn't say anything because we noticed it right before we were laying my youngest down. He is learning how to walk using furniture so that was discouraging to see a dirty bed skirt. My parents were down the hall and their room was clean. The housekeeping staff were great to get her the extra needed supplies.

I had a very pleasant check-in experience. Mr. Dan was very friendly and he took the time to let me know what Buffalo has to offer for families. He provided me with sack breakfasts right away, and they were quite generous. Our room was spacious and clean. We had a very pleasant stay!

Right off the interstate and easy to find, we found the front desk helpful and cheerful, and the rooms clean. We asked for a room on the opposite side as the interstate and they helped us with that. They did offer a box breakfast which was nice. The condition of the room was a little worn. The bathroom door was slightly broken and you had to lift it to shut it. The bathtub didn't drain well. One bed was comfortable and one bed felt pretty old, kind of feel the springs in your back. Overall good for the price, but not one of the nicer hotels we stayed at on our trip.

At check in, one of the rooms wasn’t made up. I had to go back and get another room. That room had dead moths in the bathroom and the door knob was falling off. I fixed the door knob myself. The reviews were high pre-booking. I wouldn’t recommend that anyone stay here.

Great people!...very helpful....I understand that we have different standards of service from State to State, but it should be clearly stated on booking sites that there is currently NO breakfast services, if that’s the case...covid restrictions were virtually minimal, yet no basic foods provided- very disappointing....everything thing else was very good!

The building looks relatively new. Check in was super fast. The location is convenient to pretty much everything you need. The room design was unusual on the first floor with two entry doors. One on the inside and one to the outside? Which made loading and unloading of bags super easy.

Great staff, clean, accomodating to my request. Would stay there again.

The staff were amazing. My family was towing a travel trailer across the country, ran into a snow storm, got this hotel. They had space for us to park, they were plowing the parking lot as we pulled in, they even had someone come out into the weather to help us park with the best route out despite the snow. The lobby was warm & cozy. The room was clean. Nice pool & hot tub area.

I’m very particular with cleanliness. This hotel was excellent. We were driving through and I wanted somewhere safe and clean. I would stay here again for sure.