Extended Stay America Tulsa - Central

It was terrible! The day clerk was horrible at her job , i was told my reservation wasnt showing up because she didnt even take the time to listen to what my name was so she was entering the wrong info even after i tried to correct her . So 35 minutes of waiting on a key i go to my room and its destroyed completely torn apart it stinks so i go to the office and sit another 20 min jusst to be given another dirty room that i had to clean myself cause by this time i just needed a room to collect my thoughts cause my patients was wore thin .

Very good. Quiet

Continental breakfast here equals a bag with a small muffin and a teabag. If you ask that is. I did and the "night lady" told me there was no breakfast (PERIOD). Even the other employees found her an embarrassment. I've experienced unfriendly customer service before, but this one was downright hostile. It took me 3 questions and her 3 trips for me to get a muffin, spoon and a teabag. Unlike ESA hotels in better locations, this one keeps the kitchen supplies under wraps. Better ask for a kitchen kit or you won't even be able to boil water. Not all the employees lack customer service skills. Most were trying hard to do their best. Still, you cannot make chicken soup if all they give you is chicken feathers. The kitchen was dirty, no microwave, no smoke detector, no utensils, no dishes, cups, glasses, NOTHING. When I did find out about the kitchen set, (I called corporate who did NOTHING to help me) what I get to boil water in is a dirty pan. After boiling the water, it looks like it's covered with an oil slick. (I went downstairs and got it replaced). You'll be nested right next to the freeway so outside your door is noisy. Inside it was quiet (on the 3rd floor). If you are desperate to get off the road and don't have $100 a night to spend while stuck in Tulsa, this place might be for you. Don't expect any love from corporate's customer service people if you complain. They offered me NOTHING for all the failures I endured save for "sorry".

Apparently this area of Tulsa isn't the safest.you could tell the room we stayed in had been smoked in. HOWEVER the lady who checked us in after midnight was wonderful.

Was given 2 rooms that beds were not made, crumbs on counters, kitchen items in bathtub, lights and TV on upon entering as if someone was or had just been in the room. After a third room was given to us that was somewhat to clean standards we were able to rest. I would never go back to this hotel, not with the $70, pay the extra and stay elsewhere. Staff gal was pleasant but after going to 2 rooms lugging all our stuff back and forth 2 times is a bit ridiculous. She told me she had never experienced this before, I said funny me neither.

No covers for the bed. Room had roach's in it and room smelled nasty. Also no trash can in the room. And trash was piled outside of the rooms.

When I got there, they didn’t have my room ready. Said their computers were down. I was finally given a room. My shower didn’t have a shower curtain for 2 days. When I checked out, I noticed a charge of $270. I called and I was told they charged me for my stay there when I had already booked and paid with hotels.com. Now my budget is messed up and weekend ruined.

Very dirty room. Staff was helpful and understood why we checked out early.

It was wonderful.. Clean rooms and quiet. Highly recommend. Will be back soon..