SureStay Hotel by Best Western Grants

Very straight-forward accommodations. No frills but all I needed for a road trip stop. Easy access and perfect for traveling with a dog. Both nights (coming and going) the desk staff was very helpful and friendly.

When checking in the customer representative was very friendly and she was so professional. I will stay there again for sure

Old, ill-kept hotel, poorly maintained. Service is sub-par!

Our room was clean, beds were comfortable, plenty of TV channels and fast WiFi. Kids had no complaints so I have no complaints 😉 We didn’t take advantage of breakfast, so no freedback for that.

The Guest Rating is woefully inaccurate. This property is a mess. This motel is under construction. The main lobby where breakfast is served has open sheetrock and construction debris. There is broken glass on the sidewalk and evidence of construction through the property. None of this was disclosed. All their doors open to the outside and my door did not close or lock property. There is new paint and floors over a very old building. The toilet was loose on the floor. The bathroom floor has grout or a similar substance ground into the floor. The mattresses were mediocre at best. The pillow and sheets were well worn.

Check in was painfully slow, folks ahead were signing up for rewards. Clerk assigned room but cards were incorrectly keyed. Fighting to open door in howling wind on second floor. Had to go back to desk for re-keying. Fridge made weird high piitch whining noise. We ended up unplugging. Bed uncomfortably soft. Woke up to find stuff stolen out of the back of our truck. On a 6000 mile trip to Baja Mexico and back this was our worst hotel experience.

Floor was dirty and toilet questionable. We weren't impressed with the cold, hard flooring and the spartan furnishings. Very sterile feeling but cleanliness disappointing. Bed was ok and breakfast limited

The place looks a bit run down, things out of order, or being fixed. Probably will be better soon

The room had a hard surface, not carpeted, floor which was very cold. The heating system was only on/off, not thermostatically controlled and it was very loud. The WiFi was sporadic at best.The bed was comfortable and the bathroom was large and nice. The lighting was harsh.

Great hotel and a good price