Hilton Galveston Island Resort

Considering COVID, it was great. They did good on keeping common areas cleaned. Unable to clean rooms when staying multiple nights.

To start off, this was last minute trip. We choose Hilton because it was only hotel that showed a king bed available with an ocean view. So I was willing to part with $300. We got there around 6:30 to check in and were told that by getting the room thru hotels.com it did not guarantee us the room we "purchased" That they only have double beds, and next time to call the hotel directly to book because they can give me a better rate.. like $175 instead of the $300. But the guy was really nice and gave us free parking pass and breakfast in the morning. He also said he had a double room with pool and ocean view. Ok fine. Get to the room.. as soon as you open the door it smelled like someone had been smoking in there for years. It was really bad. So I opened the balcony door to try and air out, to notice that the pool and ocean view was if we stood in the very corner of the balcony and kinda peered over. Oh and not to mention the AC unit from above was dripping all over the balcony. So we called front, got moved. Now our $300 king bed, balcony ocean view was a double bed with the parking lot view. Whatever it is was it is. But... we noticed the room was really warm. So we cranked up the AC and decided to go to the pool. I noticed that the room smelled musty but I thought it was because the room was hot. Came back from pool, 3 hrs later. still hot and smelled worse. Oh thats because the AC was leaking all under the carpet. A positive note, the pool area was fun. But the room, not

Pool was exceptionally clean. Pool bartender was exceptional. Only downside was room was not equipped with coffee maker and lobby coffee served @ 7am. Also, no microwave on the premises.

Check in was a breeze and we were upgraded to another room with no charge. We were disappointed that the swim up pool bar is closed during the week. That's the main reason we picked this hotel. No room service available so we ate in the restaurant. Food was good but choices were limited. Bed was ok, but I'm not convinced it was clean. The comforter had stains and while we didn't see anything we woke up with bites. At first we thought maybe it was mosquito bites from being outside but days later I believe it was either bed bugs or spiders. The bathrooms could be updated. Shower sucked. Would not stay again.

I have stayed at the Hilton everytime we have travelled to Galveston except once. This is the last time i will ever stay there. Checked in and went too room. There was hair on bathroom floor and entry way, carpets are worn. When we took showers tub didnt drain. Toilet was very slow too flush. The patio furniture was so worn the fabric was torn from the frame. I went too manager and told her this was unacceptable and either give me a clean functional room or refund my money. She gave us another room which was clean however the ac was dumping water on our carpet and there was mold and wallpaper was peeling in bathroom ceiling where looks like it had a previous leak. Talked to several people while there and they too said there rooms were dirty. This is a Hilton Hotel! Close it down and remodel it. I can stay at budget hotels that are nicer this

Blood on sheets. Leaking bathtub all night. Toilet wouldnt flush. Pubic hair or short hair on toilet seat

They didnt give me the room i booked and the i was placed in a double room, with hard beds . When I booked a king room with gulf view. When i ask for a compliant form the woman at the desk stated when tell them and she would have a manager to call, the manager never called. And on top on that the elevator was out of compliance. I would book some where else. They will take your money and and there not worried about if u are happy are not. I will be calling corporate