I arrived at 2am.
The night clerk informed me that he was running the reports and it would be at least 20 minutes before he could get my rooms.
Then when I am being checked in, he lets me know that ALTHOUGH this is a pet friendly hotel, the only rooms he has left are non pet rooms, and they have to take a $100 deposit per room, and if they see any evidence of pets in the room, they will keep the $100 deposits.
This is absolutely unacceptable that a hotel can advertise they are pet friendly, to the point where they have cans of purina one in their lobby for sale, and then tell me if there is so much as pet hair on the carpet, I will lose this money, all because they have designated rooms for pet owners, and somehow I am supposed to know they are booked to capacity and only have non pet rooms remaining. How is this MY FAULT? they advertise pet friendly and then put me in a room that is NOT a pet room, but smells like a wet dog upon entry.
I had to have my husband deal with the guy because I was so frustrated. To top it off, when he handed us the room keys, he slipped my drivers license into the key packet, so I had to search around for that. I went back to the lobby and he swore he returned it to me. I finally went to the other room where my family was staying, and found it with the room keys.
It is now after 3am, after I arrived at 2:15am, laying in a bed in a room that smells like a wet dog, that I surely will be charged for.