Millennium Hilton New York Downtown

The front desk staff (first impression creators) were not friendly nor welcoming. They did not seem to want to speak other than in one or two words. (name? Credit card? Keys here..). The room view was nice. The toilet was broken and continuously flushed. Room furniture very old and outdated. The standing light was missing a light bulb completely. The room thermostat was not responding to adjustment buttons. Bed was so uncomfortable you can feel the mattress spring coils. Oh, man. I have never experienced such a bad room at any Hilton. Due to Covid; I did not want to complain or request for a room change. We stuck it out since we planned spend most of the time outside the hotel.

I was very disappointed, during check in I learned their parking was not available and it did not state that when I booked the hotel I had to pay 60 dollars a day for the parking garage closest to the hotel and sometimes had to wait for a car to leave to be able to get in. I also asked if I could use a luggage cart I was told no, however I was able to when checking out. In the room there was no refrigerator, microwave, you had to go to the 30th floor to get ice bc all the ice machines were off on the other floors. The coffee pot didn’t work right it leaked all over. It was so hot in the room and the AC didn’t work right. I will never stay at this hotel again. They also don’t tell you the only come clean the room give you fresh towels etc once every 3 days so we had to call. At night when you walked into the lobby they wanted to check your room card which I understand but if you walked by and didn’t have it in the air someone was yelling security. Overall for what I paid to stay in the city this was so disappointing. Was the worst part of the trip walking up sweating.

Fantastic location and fantastic views.

The hotel is not a 4 stars hotel. The furniture in the room was just broken, the TV was from the 90s, the carpet was dirty, no fridge or minibar in the room, etc.

Hotel is closely located to really cool sites. Major issue for me was the carpets in the hallway and rooms were stained & looked dirty.

Relaxed and quiet. Just what I needed.

The location is perfect if you are visiting the Oculus or One World Trade Center. Very nice views. Unfortunately the hot water is intermittent and we had a very hot few days in March and the weren't able to turn on the air conditioning. It was around 79 degrees in the room the entire time. The customer service was less than expected.

Not updated, bathroom sink was broken, the concierge was accommodating and helpful but they do need to update the rooms

The staff is very rude there was big party going on cops were called People roaming around the hotel

It is a great Hotel I enjoyed my stay!❤️