Embassy Suites by Hilton Orlando International Dr Conv Ctr

The Staff was amazing!

Really impressed with the standard of service and value for money. I booked this as a hotel to visit universal, so wasnt expecting too much, however.. i was plesantly surprised. The pool isnt 5 star but is a lovely suntrap at the end of long park day with a really hot whirlpool. There are free drinks and snacks between 5.30 and 7.30pm which is a great start to any evening. The staff are really friendly and the in house taxi driver is awesome. Breakfast is a bit limited but the chef will make you an omlette that will see you through till early afternoon. We came back to a clean and cool room each night. Will definately return.

The good: hotel was new looking, offered delicious cooked-to-order breakfast, and all you can eat/drink happy hour. Our room was large and comfortable. HOWEVER on 2nd morning of our 3-day stay, my roommate and I woke up to discover MOLD all over TWO pillowcases on her bed. We are both highly allergic to mold. She had a headache the rest of trip, and within 3 days of returning home, I was at the doctor with a sore throat and related ear/nose/throat issues. Brought to hotel mgmt. attention immediately. Hotel said they could change bedding or move us to another room and offered us a gift card for hotel restaurant, but said we needed to contact Hotels.com, so we did. FINALLY on last day of our stay, hotel manager agreed to comp entire stay. It's been 8 days since we checked out. No refund. Today, my roommate called hotel and they said they "had the pillowcases tested and it wasn't mold, but hair dye." ?! Bigger issue: how a maid could put pillowcases that dirty on not one, but TWO pillowcases without seeing it. We believe they must have been facing the headboard, which is why we didn't see it at first. There was no mold in any other spot we saw (bathroom/walls)... just on bedding. I suspect it was put away/folded wet and perhaps was on the bottom of a stack of linens and sat that way for a while. I have no doubt it was mold (see pics). Fingers crossed we get full refund. Very disappointed manager didn't seem as concerned as one would think they would be in this case. Pics below.

Usually our favorite place to stay. NEVER STAY ON THE 2ND FLOOR