Embassy Suites Lake Buena Vista Resort

I love this Embassy Suites, however this time was not as great. There were just a series of things that did not turn out. We were given a room that already had other people in it, scared both of us as it was 12 AM in the morning. We were compensated with 4 drink tickets, however were unable to use them due to the timing. Thankfully the people were really nice. The breakfast was limited and only had 1 line open most of the time so there was a wait and if you were in line waiting but the breakfast time had past they made you leave the line and No Mickey Mouse Waffles :( (The main reasons we came here to stay - the great breakfast). Given the circumstances with the Coronavirus, we are understanding. Normally, this is a great place to stay. We will stay here again and hopefully everything will be back to normal by then and there will be Mickey Mouse Waffles:) and it will be a better stay.

Good value for the price. Hotel service was at skeleton level due to Coronavirus. Towels and toilet paper were hard to access.

1) Did not have available King that we reserved on the first night. But reception made the necessary change when room became available the next day. 2) Room feels dirty 3) Furnishing looks shabby, time for renovation 4) Little bugs or ant found in room, counter, table, walls,.. 5) Like the laundry payment system by credit card. But would be good to put a sign to say that it will put a temporary hold of $12 until final charge is confirmed after checkout.

Very good kids pool setup and convenient for Disney parks. Suites provide plenty of room for a family. Definitely recommend staying here.

My friends and I had an amazing stay.

It was my son's birthday and he really enjoyed himself. I stay at embassy all the time and with this being the first time we stayed here it is the best one. Very family oriented atmosphere. We will be coming back!

Hotels.com cancelled reservation without authorization, Embassy suites charged me a $250 cancellation fee and then when we arrived we had no room. Property was sold out but lady found us a room that was crappy at best, and charged us $314 for the room and incidentals. She treated us poorly because we had booked thru a third party. So right now I have over $550 on my credit card, pending a reversal of cancellation charge. It all started because I called hotels.com because I saw a lower rate on the website and they called property to check on availability of that rate. Hotel thought that meant to cancel the existing reservation As told to do by Ricardo, the hotels.com advisor.

My two night stay @ Embassy Suites last month was not what I expected. The carpet was fraying, television didn't work, even after the staff tried. Finally got it working on day 2 (no help from staff). No where to throw trash except in bathroom. Valet parking on first night was great & very personable. On day 2 after waiting 15 minutes for valet to show, we parked our own car! We asked housekeeping to please leave a few extra towels & was told our room was not on the list to be cleaned. Upon our return, it was cleaned with extra towels. I know they were totally booked, but please try to staff accordingly. Check in/out process went smoothly, but that is really the only thing that did. May have to rethink my next stay!

Good as expected

The room was clean, but old. The couch was old and creaky and the bottom of the bathroom door was falling apart.