8/10 Çok İyi
4 Şubat 2025
Ok for a airport hot
We have stayed at the clayton numerous times when travelling on early morning flight. Always been very good. This time, not so much. We were on the ground floor, i think these rooms have been 'forgotten'... They need a little tlc to bring them up to the same standard at higher floors. The room itself was roomy, the bed comfortable, there was tea and coffee facilities and a bottle of free water (premier room). It was clean. Plenty of luggage/clothing space. The bathroom just needed a bit of updating/care. Free toiletries were high quality plentiful. It was clean. We ate in the hotels bar, wish we hadn't... The staff were very unhelpful and it was like we were a nuisance for being there... Not a pleasant feeling... We chose the chilli and a toasty from the menu, the toastie was 'OK', thats about it. The chilli was awful, tasted warmed up... Quite tasteless. Had a beer that was also awful, couldn't drink it, when mentioned to staff, 'couldnt care less attitude' was all we got, so after a bill for £50 ish felt we had been ripped off and not happy. Breakfast was the complete opposite, fabulous. Both food and staff were great. Staff couldnt be more helpful, friendly, attentive, smiley and courteous. The food was delicious and plentiful. They turned our bad experiences from the night before into a great experience. Management need to know what a great team they have on the breakfast service. Evening staff could learn from them.
Patricia
Patricia, 1 gecelik seyahat
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