Sonesta ES Suites Orlando - International Drive

The full size kitchen was incredibly helpful for our family with young children and the breakfast was very good and helpful to our vacation. lose proximity to a million restaurants and kids activities and convention center. And 20min Uber to Disney! Car rental (Sixt) on site and concierge on site to help with bookings at many places! Pirates cove directly across the street too!

The stay was amazing, Vanessa the front desk supervisor was really nice to us all through our stay for the AHR 2020

Perfect!

I come to Orlando a couple times a month for business and always stay here. Large one bedroom or two bedroom suites. AC sounds like perfect white noise all night with 3 settings. Beds are comfortable and dark. Walking distance to many restaurants, across the street from the Orlando Eye... This is one of my favorite hotels period. Service is friendly but it's not a high end place, competes with like Hampton Inn, Holiday Inn and Marriott Courtyards. Super nice I love it.

The room was very musty smelling and mildew on ceiling.

I have left several great reviews for other hotels. I usually do not complain. But stay clear of this hotel. My family took a long weekend vacation to go to the theme parks as a short fun trip. We went after Christmas so funds were rather short we were looking for the best deal for our dollar. This resort comes up with Free Parking, Wifi, Shuttle Service, and Breakfast in the refined search options. It also lists these free amenities on the Facilities Perks and the "What you should know " section, but down below after everything is totaled there is a statement that says there will be a daily fee charged for these services at the time of check-in. I called the day before to see if there was a shuttle from the airport the concierge was very curt in saying no I should have read the fine print there is no airport shuttle. I should have rebooked somewhere else then. We got there and the check-in lady says there will be a $15 dollar a night fee I have to pay upfront for wi-fi, parking, and shuttle. When I ask about why it was listed free she tells me it isn't and then smugly says prove it. Vanessa Izaguirre is the front desk manager she is rude and pretentious. The hot tub was cold, the bar was closed half of the time because "no Interest" The shuttles run at odd times that don't get you to and from the park at peak times. This hotel is no bargain. you pay premium rates for a 2star stay. Stay someplace else where customers are appreciated and the service is better.

Is good

Spoke to Vanessa on the phone about a room request; she was fabulous. Then the guy that checked me in was less than.... not welcome to Sonesta, not enjoy your stay - nothing. Not sure why the bar is shown in the picture as I was told that I couldn't get on the 5th floor because they were sold out, but when I asked where the bar was he told me that the bartender decided to close it early because no one was there - and this was at 6:30pm. Seriously in Orlando with the marathon going on at Disney and the SURF EXPO etc... but I was told that I could buy a beer out of the cooler???? Then I had to have the service guy come check my air conditioner and I mentioned that none of the doors in the room will stay open that they shut on their own and will not stay open and he says that it is because they are on a swing system...????? Nice hotel, but not so sure about coming back -

it was a pleasant, safe and well-lit walk (maybe 25 minutes) to the Hyatt Regency Convention Center