It was very awkward to start the day with the mouse in the restaurant at the breakfast hour and it was more awkward to try to convince the waiters that there was really a mouse. I asked them whether there was an open window as I just something jumping from one side of the floor to other and the girl looked at me as if she knew no word of English and after three seconds as if I was lying. Pretty sure she heard the word "bird" as I started my desricption with a bird, just to be polite. Anyway then I directly said, there is a mouse over there, leaving kindness aside. Luckily, the boy who came later saw the mouse moving. I am sorry, all those extra offers of omlette or coffee cannot make me delete that scene. How can you allow that? I dont even mention how cold the room was. And lastly, your housekeepers should improve their English. One of them, guess she was Spani rolled over her eyes on me. So angry when she didn't understand what I said about not cleaning my room. She really got disturbed. At the financial center, guess the question of "who is customer? looks ridicilious. I would rather not go to german dictionary among all the stuff I must do. Definitely not choose again as a banker.