6/10
Spanish speaking lady working at breakfast was sweet and kind. Good breakfast.
We liked staying at other Sonestas often inc. 2 others nearby. This was the worst.
Lots of black mold visible in shower. Smell of mold from AC. Signs of painted over mold around air vents/walls.
Bathroom sink wasn’t draining/was likely in need of routine maintenance.
Smell of weed around pool and BBQ area.
We asked politely if they’d allow us an early checkin if room happened to be ready earlier than 4pm. We said we knew it couldn’t be guaranteed -that it was just a polite request. We explained we had a family member with med condition finding it very hot and that person had lots of medicine that was getting overheated in car too. They indicated they’d accommodate if it ended up being ready earlier. When we got there they said they wanted $25 fee. We said we’d come back before 4pm checkin as the room rate was already high. We returned at 3.45 to get our multiple bags out of the car and do checkin paperwork and were left waiting until 4.25 for checkin. Anthony, desk clerk, was pretty unfriendly all the time. The other lady working around the front desk wouldn’t let our son sit on a chair in the lobby while waiting to checkin. Said he needed to buy food from hotel snack shop to sit there. We later noticed other guests fold laundry and hang out at that seating area without complaint. They also wouldn’t allow us to use pool while waiting and didn’t offer to hold bags.
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