The Westin Pasadena

Housekeeping is horrible. First night - blood on sheets and wet towel on bad. Disgusting. Second night - trash bin left on top of the desk next to my clothes and stuff. And one of the beds was not made. Horrible. Do NOT stay!!! AVOID at all costs!

The hotel is nice on the outside and inside. The room was smaller than I anticipated and the bathroom did not have a vent so that was inconvenient when showering. However, for the price and the fact that they had great customer service, I would stay here again. Also, this hotel is close to CPK and Alexander’s which is a plus. We also use the pool during our stay and it was nice because it was by reservation only. I also liked that the gym was reservation only, though, I wasn’t able to book due to time constraints.

Wished there had been chairs in the room beside the one desk chair. The check-in desk person seemed new and didnt seem to know much.

This hotel is struggling to get back into the swing of things with Covid restrictions. Seemed short staffed and overwhelmed. The valet staff was great - very friendly and helpful!

The bottom sheet was on inside out, they smelled unclean. The comforter was ripped and unclean. We were told we we had a Mountain View, HA! There was a multi story lighted parking lot right across from our window and in one small corner a sliver of the mountain. And this is a Westin? What a joke. I’d like my money back and my free night.

Loved everything about the hotel itself, the one thing that sucked was parking on 4 handicap spots located by hotel elevator and parkings all marked COMPACT they are super tiny not for an SUV. And to top it off $17 for parking.

Very comfy bed. Enjoyed the spacious room. It just needed a microwave. There was space for it so that was disappointing.

We couldn’t stay the night after seeing bed bugs on the bed. Hotel wasn’t clean enough. There were a dirty sock from previous stay and the sheet looks dirty. The toilet has poop stain from previous. Some of the bath towel have pubic hair from previous stay. The bed bugs were alive and moving. The service concierge didn’t apologize when we call them. Very rude customer service during this pandemic. Left the hotel within an hour of stay.

For the money it was not all that I was expecting better. I don't think I will ever go back. Was not to clean it was in a nice are and it was nice to be close to old town Pasadena but personally staff was not to nice and it was not to clean.

Everything was good