2/10 Kötü
13 Ocak 2025
Bad service
During check-in, they handed us the towels. When we went up to the room, we found that the beds had been used, the room hadn’t been cleaned, and the sink was clogged and dirty. We went downstairs, explained the situation, and requested a new room, which they provided. We went back upstairs and entered the new room; however, the situation was the same. There was even a pair of shoes inside, and the beds had human feces stains. We called the staff up again and showed them. They said they would give us a new room, wouldn’t charge us for the stay, and would rectify the situation; however, I haven’t received a refund yet. It was the worst hotel experience I’ve ever had. I believe Hotels.com should monitor such establishments.
Harun
Harun, 2-gecelik iş seyahati
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