Mauve at the front desk was friendly and helpfull. We really appreciate her.
We were told that the more upscale restaurant, The Regency Room on the property would provide fine dining at its best. Lowell greated us at the door, provided us with a beautiful calligraphy souvenir of our name, and seated us after a short wait.
.Lowell even came over to the table when he saw that we were sitting for quite a while and the assigned waitress still had not come over to the table to introduce herself. That waitress never came over to our table the entire evening although that was clearly her section and she had to pass our table several times to serve the quests to the left and right of our table.
Lowell then asked one of the "supervisors" Leah to assist us. Unfortunately Leah was condesending and inappropriate in her interaction with us--even going so far as to declare "we didn't take a bite out of the food" when asked about a considerable space on one side of our salad.
It is unfortunate that the service spoiled what otherwise could have been a good experience in the Regency Room. The music was great, other guests were lovely, the room is beautiful, even the gentleman who served the water was professional and pleasant. It was hard to enjoy the food after receiving such unmatched service.
It pains me to give such a review and I hope the resesterant will provide additional training for its staff.