Computers were down on check in. Arrived at 8 p.m. and took a long time to get a room. Hotel staff was overwhelmed. Weird that many guests arriving after us got a room first with no explanation. We stayed chilled and we understand that not all staff can cope when normal systems go down, even one apology or a breakfast voucher would have gone a long way after a long day of travel. The room was super dated, but very clean. Hotel has some amazing touches, but then room fit out is a let down dinner at the restaurant was AMAZING. Biggest draw back was staff. Mostly felt like they were looking to minimize guest interaction. I know its hard to hire these days, but they need some real hospitality coaching. None of the 7 families that i saw checking in got an apology or any sort of consideration for waiting...some of us for hours, and no one got stressed or mean to staff, so youd think theyd show some love!