We really liked the location of the hotel—very convenient. Upon arrival, a female staff member kindly helped us store our luggage before check-in. However, when we returned to check in, the male front desk staff member who assisted us lacked basic customer service skills. He spoke loudly about my personal information in front of other guests, showing no regard for confidentiality. His communication was also unprofessional, with poor polite English skills for asking questions or explaining their processes to customers.
From the beginning, he didn’t greet us or smile, and when he requested my credit card, he didn’t offer any explanation, even though we had already paid online. When I asked him about it, his response was short and dismissive. Overall, it was not a good first impression.
Additionally, when we entered the hotel room, there was an unpleasant musty, grassy, or greasy odor that lingered for over a day. The room size was fine for us, and the other staff members were polite, but I’m not sure I would want to stay here again.