Delta Hotels by Marriott Orlando Lake Buena Vista

Excellent staff. Clean. Comfy. Convenient location. Free parking. Stylish lobby.

This was the third and last visit to the Delta, the check in was perfect but we complaint because the bed was wet, we went to the park, trusting that when we returned someone had change the bed or my room, but it was not like that . not even the sheets changed. I called the front desk and they told me because of the covid 19 they had no employees, and I wonder why the prices were not lower and also the hotel was full, also the creams of the caffe were expired. terrible. I'm not going back to that hotel anymore

They do NOT provide transportation to the parks. The hotel's price is lower because they do not offer anything. The refrigerator did not work and the only way the AC would come on is if you put it on 68.

The service was great the lobby was great. The room was nice as well. The only problem i had was the room smelled like the bedding was not dried enough or there was a recent leak in the room. Other than that it was great

Very good experience for our 2 day stay! Service was great, fast and easy. Pool was open, restaurant was not open for full service but did have to go orders. Called and asked for more towels and had no issues. Definitely enjoyed our stay. Will book again.

Enjoyed our stay. Everything very clean and comfortable. Centrally located; close to Disney Parks, Walmart and places to eat. Will definitely be staying here again.

Hotel was nice, morning front desk is excellent at customer service. Cannot say the same for graveyard front desk. I had an issue with the fridge making a loud sound in the middle of the night. I went down stairs to ask if we can get another room and I was told by the front desk they couldn’t i asked why she just kept saying “I have to send a tech I cannot change you rooms.” Without explains. Their procedures. She would just repeat I cannot do that Once the tech got there I asked why she wasn’t allowing me to get another room he said because “I have to approve it and I can do it if you like” since he said he knew what the issue was with the fridge it shouldn’t make a noise so we stayed in the same room. Next day we had an issue with the tv not turning on “during the day” immediately the front desk changed us rooms with no hesitation. We checked out of our room at 5 am the same gráveyard front desk was there, I asked a simple question “do you guys provide shuttle service to the airport “ She stayed quiet for literally 20 seconds with a blank stare and with an attitude said “idk who told you we do but we have never ever done rides to the terminal, they were wrong” I then said. I was just asking a yes or no question ma’am . I would’ve given this hotel a 5 star but being a customer service manager myself her customer service skills were not up to par. Hotel morning staff great! Pool was great! Cleanliness was good. But graveyard customer service needs TONS of help.

My stay was great. Nothing to complain about

The a/c was loud and left the room very humid. Friends were assigned the room next to us and it smelled of cigarettes really bad they had to get a new room. Lobby was very pretty but restaurant,bar and coffee bar was closed due to COVID.

Was a wonderful stay! My daughter and I went to Epcot and Magic Kingdom. Hotel is in a great location for either park. The service at check in was easy and quick. Hotel lobby extremely clean along with our room. We will definitely stay again - in fact this was our 2nd stay here.