Best Western East Towne Suites

The hotel is comfort and the stuff is doing his best. The hotel is old and you can see it on the bathrooms condition

Amazing staff! I am going back soon.

My friend and I joke that we don't understand why we pay mortgages as we are staying in hotels more weekends than at home. We love to explore and have stayed at many different kinds of hotels. This was by far the worst hotel experience of my life. I literally had this reservation from reservation booked to check out for less than 1.5 hours. I walked into the sub-par "suites" (pictures looked nice online) and within minutes had already checked out. The gentleman at the front desk immediately moved me to another equally as unacceptable room and said the hotel would be completely remodeled in January of 2020. Don't expect to sleep on these what I can only assume are 1970's mattresses. Don't expect a call back from the hotel if you try or want to cancel or an or any notes taken from hotels.com on your initial conversation when they tell you to go ahead and book another-more suitable location for your stay. I could not be more disappointed in this hotel, it's service, it's beds or any follow up or follow through on behalf of this hotel or hotels.com I will for this reason never even look at another "Best Western" again. Hotels.com did give me a small gesture gift certificate which I find completely unacceptable given everything that happened and I don't have enough characters to explain.

This place is normally well managed and clean. but on this trip my room was disgusting. I went to make cofeee in the mornign and the place you pour the water in was full of dirty black liquid. Then I went to take a shower and there was a big wad of long hair stuck to the wall. Gross!

The room was clean, very nice and large. The key did not work so I had to go back to the front desk. My room had a separate area with a comfortable sofa, chairs and a coffee table. The hotel was clean. The staff was helpful and accommodating.