4/10 İdare Eder
5 Mayıs 2025
My wife had eye surgery and we chose to stay at the pullman as it was in good location and were assured when we booked (via telephone) that the room would be ready by 2pm as stated (on the booking I said we would arrive at 2:30pm). Upon arrival our room wasn't ready and we had to wait in the foyer (my wife in considerable pain after just having eye surgery) until 5pm. We were told that we would receive a call when the room was ready, we didn't receive this so I had to ask again if our room was ready which it was. We were offered a discounted breakfast (only paying $25 for a buffet breakfast which wouldn't be worth $25 per person let along the full rate). Disappointing considering we needed a room and that we had spoken previously about needing to be in a room as soon as we arrived and this didn't occur. Understand people and hotels get busy, but put us in a free upgraded room instead of making people wait and turn a negative experience into a positive experience.
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