On the 2nd night of our stay, a member of staff used his master key to just walk into our room, without knocking, uninvited, un-announced.
We were in bed at the time .
Then he just walked right back out.
I reported this incident to reception who didn't take it seriously. In fact they found it amusing.
I complained via Hotel.com who said the hotel accepted this incident happened but it was a mistake.
Hotel.com then said there was nothing they could do because I had booked the room as a guest and not by creating an account, which is absolutely ridiculous!
0 stars for the hotel and 0 stars for Hotel.com.
It will be the first and last time I ever use Hotel.com