Hotel Duval, Autograph Collection

Personal very friendly,overall good experience except valet parking. Please be careful about mandatory valet parking, the hotel charged extra $15 per day valet parking fee, never disclosed prior to check in, I had to call later after checking out and the hotel promised to credit back $15 per day valet parking fee. Still waiting for credit one week after staying in hotel Duval. I may have to call again.

The room was great, customer service was good however the room service food was horrible. I wasn’t able to finish my meal. It was over priced and not edible.

The black rock floor in the shower was kind of gross..the shower didn’t drain properly so you’re standing in standing water that doesn’t drain...not to mention the weird sliding glass doors to the bathroom that don’t completely close...the black decor just seems outdated and not clean...but the beds were comfortable and we did get a good nights sleep...

The hotel itself was very nice; however, the room was only satisfactory. The shower was not very clean; the HVAC unit hung on the wall was noisy. I expected something a bit more refined. The rooftop bar was the best part of the hotel.

I flew in at midnight due to delayed flights and was told my room was flooded and uninhabitable. They sent me to a sister hotel that was a literally crack den and I got covered in fleas after stepping in the room. The sweet lady at the flea hotel helped me find a room at another budget hotel nearby. The people at Duval that night were absolutely horrible and made no effort to resolve the situation that night. The sweet girl at the front desk of Duval the following day was very apologetic and got me a refund so I appreciate her. Overall thought outside of those sweet women I had a horrible experience.