Harrah's Hotel and Casino Las Vegas

Key card mechanism for the door was faulty, had to have the maid help me out three times. Went to front desk and associate at front desk suggested I need to meet engineer at my door to get door fixed. This was absolutely ridiculous and super frustrating in that I literally waited in line for over 30minutes to get help and the associate was super rude (Faylen).

The Highlight: One of the front desk attendants who checked me in was awesome, i believe her name was Jessica if i'm remembering correctly. The security that sat by the elevator at night to make sure you were actually a hotel guess was great as well. Most of the employees in the the Fulton Street Food Hall were nice and helpful, except for a few rude ones. The Room: Basic, outdated, thin walls and lighting was poor. If you have ever stayed at their Atlantic City location then you would know that there is a mini fridge in the wardrobe which houses the tv, well in this location it is literally screwed shut. Idk if the fridge was in there or not, but even without the fridge in their allowing it to be opened would serve as more storage space for guests. Extremely tacky and petty way of making guests pay extra money for cold drinks in their restaurants. The Bad: I had a member of their security staff rudely wake me up to do a "security check", never in my life has that happened to me but being that it was after slight tremors shook las vegas I let it slide. But the cherry on top is coming back to my room from the pool and discovering someone stole my casino voucher. I hope the staff member who stole that enjoyed a few nights out on my money. The "Resort Fee" is a joke at properties like this Overall, great location for a basic stay at an outdated hotel. The chances are slim that they steal from everybody so if you want to be on the strip and not break the bank

An absolute disgrace of an hotel!! Never again. The checkin staff were so utterly rude and aggressive when I presented my tax exempt card and they refused it. This is breaking the law and they were blaming hotels.com. It was not the fault of the booking engine. The hotel told us to deal with the booking engine and siad they would refund but the booking engine had paid them and the hotel kept the money and they shouldn't have. They took the taxes and kept it and said they won't refund it. They refused to even look at my cards at checkin. To reiterate it is law and the property must accept the tax exemption. The manager came out and was so aggressive at checkin, she continually spoke over me and refused to listen and then turned and walked away and sent someone else out. Absolute awful treatment. Totally disgraceful and humiliating! We were in the checkin line so long we noticed she was coming out regularly and being horribly rude and aggressive with everyone. She is supposed to be the manager and the face of the hotel. It was bad! Secondly I also booked a room with a view of the high roller and got shoved into a 3rd floor room with a view of the roof and the pipes. There were no toiletries and the room was just grubby with stains on the carpet. Rude staff, dirty hotel, just the worst stay in Vegas I have ever had!! Never ever again! People be wary!!

We stayed in the Mardi Gras tower, which is due to begin a renovation today (7/15). It definitely showed its wear. That being said, everything was clean and taken care of. Overall, we love staying at Harrahs.

Room was nice other than the fact there was No mini fridge in the room, bathroom shower no door. Spoke to a rude gentleman when we first arrived. One of those suck you in deals they throw at you. Guess he wasn't happy that we refused.