Hilton Palacio Del Rio

The manager texted me on my second day to ask if everything was ok with my stay. I stated everything was great and mentioned the only thing that I was missing was a microwave to reheat my leftovers. He immediately had someone deliver one to my room! I also mentioned there was an issue with the electrical outlet and lamp combo on one side of the bed, but it was no big deal since I was staying alone. Thirty minutes later it was replaced with a new fixture. They also swapped out the refrigerator because it was starting to accumulate ice around the freezer section. Customer service was outstanding. Most comfortable bed I've ever slept on, and upon arriving home, I immediately ordered a new mattress, topper, and down pillows just like them from their website. The location was perfect, having direct door access to the Riverwalk. I had a balcony room with a view of them Riverwalk, but it was a little disappointing because I was so high up on the 9th floor that I had to stand up to see it. Sitting down and from the room inside you can only see the tops of surrounding buildings and a parking garage. Next time I'll be sure to ask for a lower floor when booking a balcony room. That was my only complaint that couldn't be resolved so of course I didn't even mention that to the manager. But who knows, they may have moved me to a lower floor has I asked. I don't doubt they would have if they're was availablity.

Great hotel but elevator wasn’t working for a while. Room was clean and staff were friendly.

My room was surrounded by rooms that were super noisy. The phone in the room wouldn’t work when directions to use were followed perfectly. I was there about 3-4 hours and chose to check out and go somewhere else to get some much needed rest. When checking out the clerk checking me out showed no interest in my leaving. I tried to get some kind of compensation a day later. They chose not to. However, Edgar from Hotels.com went above and beyond trying to help me. I ended up with a $25 coupon versus over $300 spent at a hotel for a few hours. Edgar did his best and I appreciate that he cared enough to try as hard as he did. Thank you, Edgar.

the stay was great. Only problem was, when we arrived, they could not find the reservation, then when they did the clerk there only reserved one day. I had reserved 2nights. We waited about 10 minutes until they could find a room that had 2 dates open. This is the second time I had minor problems. Can't remember the date other then it was 2019. We arrived at 4:30 pm and we had to wait 30 minutes cause the room was not ready. thank you

Location, location, location. You couldn't pick a hotel more in the center of things. Staff was always helpful. Do NOT eat breakfast in the hotel dining room, unless you don't mind paying $50 a couple if you want protein included. There was a huge buffet and omelet station, but even if we had just ordered eggs and toast, by the time we added juice and coffee, the price was right up there. The main floor bar was closed so we can't report on that. Everything else was just as you would expect from a Hilton or Hampton.