Hilton Atlanta

Very nice rooms

It was a great the parking and traffic was a head Ache

The checking in process could have been better organized, waiting in line for more than 40 minutes to check in is ridiculous. They only had one elevator in operation from the parking garage to the lobby. The elevators from the lobby to the guest rooms were running very slow, only 2 were working during our stay. The line to get on the elevators after checking out was worse than coming in. We took the stairs and picked up my mom in the front by the valet, she was not able to stand and wait in a mile long line to enter the elevator. We've stayed at several Hilton before and its by far the worst in reference to parking, elevators to and from garage as well as to and from rooms. The elevators need to be repaired desperately. Rooms were clean and overall stay was nice but dreaded having to use the elevator.

Great location However was UNAWARE of other charges once I got to the hotel! Ended up leaving trip early due to frustration of hidden cost. These hotels will milk your bank accounts!

Customer service was extraordinary.