Embassy Suites Boston Waltham

Hotel stay was comfortable and property is clean. Limited services due to Covid.

The room was musty and reeked of stale smoke. The bed sheets were moldy and the sheets on the pullout couch had brown makeup stains along the top edge. There were stains on the curtains. There were hand prints on the dusty mirror in the bedroom. The cabinets were sticky and also had hand prints on them. There were blue stains in the bathroom. The breakfast, if you can even call it that, was terrible. I understand that we are in a pandemic, but if another Hilton hotel, a lower tier hotel at that, can provide a full breakfast bar with bagels, peanut butter, cereal, fruit, and boiled eggs, then why can't this location? I am really glad we grabbed some extra fruit from the previous Hilton hotel we stayed at, or else my kid would have been hungry again within an hour since all she got was a unhealthy blueberry muffin and a bottle of water. I am fairly certain people in prison get served a more nutritious breakfast than we did. And to top it all off, I was charged $15 to park our vehicle in an almost empty parking lot...which by the way... we had to park ourselves. It wasn't parked for us by a lot attendant or by Valet. We parked it.

Overall good hotel. The queen size beds seemed like they were really twin size and the A/C was really loud.

The hotel is immaculate and very well run. The fitness room is one of the best I’ve used in an Embassy Suites. I have stayed here many times and recommend it highly.

The reason I booked there is because they had a restaurant, bar and pool onsite. I understand COVID-19 but all they have to do is update their website to reflect that this three things are closed. “Breakfast” was included in our room rate, but all we were offered was a paper bag with a frozen Jimmy Dean croissant and an apple - Nothing to eat it with, no plate or napkin (which is a requirement to cook it!) ironically, I noticed several other hotels within a few blocks Radius who had their restaurants open :-( also our A/C had stopped working in the middle of the night following one of the hottest days on record. We were barely offered an apology much less anything meaningful and that was following a day where we also did not receive maid service - not even someone stopping by with towels (toilet paper! Had to go down to the front desk myself) or extra coffee for the next day. We won’t be back

Overall my stay was good. Staff was friendly and rooms were clear. I just wish they were serving food and the pool was open, however I understand the circumstances we’re currently dealing with.

Staying in Boston - no food service was disappointing - but understand. Went to use the computer and all three that were available did not work - went to the front desk and they were no help 😟

I had to make an emergency trip to attend a funeral and my flight landed in Boston close to midnight, making it difficult for me to drive home at that time. The hotel was 15 minutes away and it worked out great. I missed the succulent breakfasts I have come to expect from Embassy Suites, but it is a sign of the times. I will stay there again.

It was ok but I was upset because when I walked in the room with my children their was shot glasses on the table and one of my daughters tried to drink from it and I noticed just in time . It’s a pandemic like come on. I stayed their because I have to go to labor and delivery the next day.

It was great, they were wonderful!