2/10 Kötü
15 Temmuz 2025
Baymont sucks
I requested a handicapped accessible room since this room was for my father... And said I would pay at the hotel since my father was paying with his card for his own room... My card was charged without asking and then there was no manager who could correct the issue until the next afternoon...on top of that they put us in the back end of the back building.... The back building has no handicapped accessible rooms... On top of that it felt humid and hot and smelled like musty mildew... The keys quit working on Friday the 11th, when the reservation was to the 13th, and locked us out of the building..we went and got the keys reset and went back to the room. I got a call at home saying my father fell and was being sent to the hospital... When I got to the hospital he told me the keys had failed again and locked him out of the building. He couldn't get to his cane because it was locked in the truck and the key to the truck was in the room. The walk to the office was as far as it could be while staying on the property across uneven asphalt and run down high step curbs... With no hand rails available... The fall broke my father's hand and face and the hotel refused to at least pay the hospital bills claiming it was not their fault the keys failed twice in one day after five days working... And said it was our fault for not complaining about the room.... Since it was not handicapped accessible. This was my worst experience since I've used hotels .com ...
Charles
Charles, 6-gecelik aile seyahati
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