2/10 Kötü
9 Haziran 2025
I called the hotel the day before my arrival to confirm my reservation. The man who answered was extremely rude, told me to contact the third-party site I booked through, and hung up on me. When I called back with my confirmation number, he finally located my reservation but was still clearly irritated.
The room had a damp, musty smell, and the AC blew air that smelled dirty — the filter clearly hadn’t been cleaned. There was no hot water at first; I had to call the front desk and wait 10–15 minutes before it was turned on. The carpet felt grimy, and I didn’t feel comfortable using the hotel’s bedding.
During my stay, housekeeping never came despite me leaving the "maid needed" sign on the door. When I called to request fresh towels, I was told to come pick them up myself. Every interaction with the front desk was met with a rude, annoyed attitude.
Later in the trip, I reserved an extra room for my parents — and once again, faced the same rude customer service. Based on this experience, I would not stay here again and cannot recommend this hotel.
Vanessa
Vanessa, 2-gecelik aile seyahati
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