Liaison Washington Capitol Hill

They charged me a ridiculous facility fee which included charges for their pool, that I certainly didn't use on January 1. The room was over $100 for a single night - paying an over the top facility fee on top of that was galling. Internet should be included, not tacked on to the bogus facility fee. The blanket was super thin, the bed was well used, and the pillows were uncomfortable. The only two staff people I interacted with were perfectly professional and pleasant.

This was a perfect hotel for our needs. We were in DC for a quick one-night trip. It was within walking distance to every place we needed to be and wanted to visit, including Union Station (we traveled by train), the Capital Building, National Mall, and the Capital One Arena. The room itself was clean and the beds were quite comfortable. A coffeemaker with to-go cups were in the room which I greatly appreciated. There was no fridge or microwave. The staff was courteous and check-in was a breeze. They were very helpful when we asked directions to area attractions. I did not use nor see the gym, restaurant, or pool. The hotel was strictly a place to sleep for us. I would recommend this hotel and would definitely stay there again.

Hotel Needs up dating! Good location. I would stay again

Not a good stay, they charge you $28 a day resort fee for in room coffee (not a keurig), WiFi and other stuff you don’t even use but get charged for. WiFi shouldn’t be anymore than $8 a day. There literally no longer area which they advertise. They do not offer coffee in the lounge, can’t see out the windows. This is NOT a 4 seat hotel rather a 3 star

I have never felt more compelled to write a review until now. My stay at the Liaison was legitimately the worst hotel experience I have ever came across. When I am put in a position where I have to be the bigger person with management that is when the issue at hand needs to be addressed. The professionalism displays at the Liaison was horrid. Prior to my arrival, I had called the hotel a total of four times to get clarification for check-in and they gave THREE different totals that differed from my booking statement. I had arrived to the hotel just to be charged an extra TWO HUNDRED dollars from what it originally was. I had spent two hours trying to confirm a price that was suppose to already be established the moment I booked. Coming back from dinner, I was welcomed with a heated argument between my family member and over night manager because they were able to get in the room. Instead of management providing a solution, she continue to exclaiming she getting going into any room. I then was forced calm both my family member and manager down. Never once did I even raise my voice, but yet was being spoken to like I was less than just to fix a problem. I had gone to my room and noticed that my sheets were not changed. I called the front desk to inform them and they said I had the sign up which is fair. When I asked if someone could change it she said no. However, when asking just for sheets to change myself she sent house keeping to drop it off.... it was my birthday.