We arrived very late and when we checked in, the staff was very kind. However, things changed when we got to the room. There were exposed light bulbs and wires on the walls, most of which, did not work. The fan in the bathroom didn’t work and there were holes in the ceiling all over the bathroom. Not only that, when I hung my towel on the hook, it fell off the wall.
The next day, I went to ask where the cooking Utensils were since we had a kitchen in the room (what I paid extra for) and I was told that they do not supply those. I asked what the point of a kitchen was and the woman said “you have a jacuzzi”! Um, that doesn’t cook for me the four nights and five days I’m at the hotel. She looked at me like I was an idiot for not having cooking utensils. Why would I have cooking Utensils after flying 2200 miles?
Overall, I wouldn’t stay here again. I have never felt so unwelcome and I had to pay for this.. yeah, not a great experience at all.