Holiday Inn Express Civic Center, an IHG Hotel

Will not stay again

The fridge on our room was not working. We were told to wait 40 minutes and if still not working they would either switch out the fridge or change rooms. After 40 minutes it did not work and they offered to trade us rooms but by that time we were unpacked and getting ready for our plans. Not sure why they wouldn't switch us before the 40 minutes. We were told they would try to figure something out but never heard back from them.

Rebecca, 1 gece seyahat, 6 Kas 2021

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Disappointing to say the least.

We’ve been staying in charleston a lot recently for our children’s soccer games. We get in extremely late (2am) and leave right around 10 am. The main reason we get a hotel in the first place is to of course get a few hours of sleep but mostly so we can shower in the morning and conveniently eat breakfast. The hot water was out and all the front desk clerk said while staring at her computer was “sorry You wasted your money the hot water heater broke” couldn’t even look at us. Very unsympathetic. 50% of the breakfast equipment was broken. With the only egg option being egg white veggies. Just extremely disappointing. When we got there we were pleased with the cleanliness and comfort of the bed and room and were sure this would be our new hotel to stay at on the weekends we are in town but the customer service ruined it.

Russell, 1 gece aile seyahati, 29 Eki 2021

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Not helpful, very inconvenient

We checked in and our door keys didn’t work. Went to the front to get a new set and they didn’t work either. Housekeeping was on the floor and let us in with the master and told us he would call front desk/maintenence and fix the issue. We left to go to our concert and upon return had to stop by the front desk to ask for new keys. They said that they would have to let us in but that it would be a minute because she was busy. So we had to wait to get back into our room. Then in the morning I again had to be let in when I came downstairs for coffee. I was told that the response was from front desk that “what am I supposed to do about it?” Not helpful, very inconvenient.

Alyson, 1 gece seyahat, 17 Eki 2021

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Front desk was quick checking us in and extremely cordial & knowledgeable. Breakfast staff friendly & kind.

Donna, 1 gece seyahat, 20 Eyl 2021

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We were not told hotel was under construction

Richard, 1 gece aile seyahati, 16 Eyl 2021

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Not for me!

This property is run down! Hallway carpets are old and dirty. The lobby, room and bathroom were updated. Once in the room… bathtub was dirty, hairs on the floors, and the tub drainage didn’t work. The bedroom had sticky gunk on the nightstand right next to a card left by the maid saying she cleaned the room. The bed was comfortable and sheets were soft… the only plus about the stay. Def wouldn’t stay there again. Made me feel dirty.

Candice, 1 gece seyahat, 4 Eyl 2021

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Overnight Stay

The bed was comfortable. The location provided easy access to the interstate. The hotel is old and definitely needs redone. Room had a bit of an odor and looked dingy. Carpets were in bad shape. I believe the building is undergoing changes on the outside. Hopefully the inside will be remodeled as well.

1 gece seyahat, 2 Eyl 2021

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very confrontable stay. everyone was very friendly

susan, 2 gece aile seyahati, 27 Ağu 2021

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I was not aware t

Sarah, 1 gece seyahat, 26 Ağu 2021

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Clean and convenient.

1 gece romantik seyahat, 20 Ağu 2021

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