2/10 Kötü
2 Haziran 2025
We were put on the 7th floor with our 3 year old. Immediately we were bombarded with the overwhelming scent of cigarettes. We just chaulked it up to the hotel being a smoking hotel recently and maybe switching over to a non-smoking We got in our room It was musty. About an hour or two later The cigarette smell was seeping into our room and we were starting to smell it through the door. I called the front desk to confirm this was a smoke-free hotel and they said yes and then I said well our entire floor and room smells like cigarettesthe front desk person switched the story and said oh well we have a long-term client that's allowed to smoke in their room. HOW DARE YOU PEOPLE. How dare you subject my family and especially my child to second hand smoke while advertising a smoke free hotel. Not only does this have to be illegal it's immortal. When we called to the front desk they did switch floors for us and as soon as we got to the 8th floor the air was clean and fresh and we felt like we could finally breathe. I do not usually complain when I'm at a hotel even if it's dirty or many things have gone wrong in my hotel rooms but advertising as a non-smoking and having somebody currently smoking on my floor is unacceptable. I'm not sure how much farther we're going to pursue this but on principal we will probably take this further to protect other patrons, I think it minimum we deserve a refund.
We did not have a problem parking at this hotel, the price was fine and it was clean.
Angela
Angela, 1-gecelik aile seyahati
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