4/10 İdare Eder
30 Kasım 2025
The bathroom was dirty and moldy. The shower shampoo and body wash was empty. Towels smelled and were stiff.
Staff was unfriendly
The kicker of the stay was the pool. Our friends got in in the am. The gate was locked so staffed opened it for them. Once in they realized there was poop floating by their heads!!! Management claimed they didn’t know. The other staff member said they knew it was closed for maintenance. Our friends asked then why did you let us in?!? Management refused to take ownership for their mistake and comped $20 off their room. She beyond rude to them. We couldn’t be happier to get out of there! We will never stay at the double tree in Austin again! Which is a shame because we come back every year for family
Joel
Joel, 1-gecelik aile seyahati
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