2/10 Kötü
1 Mart 2025
Awful- they refused to handle unruly guest
First let me start with valet services- one morning we called for the car and finally 45 min later we went to the desk and they claimed never to get a call. So next door dash- over $70 in door dash and it was stolen by an identified guest who was also unruly. Security identified her and told us not to worry about it and tell door dash it was stolen and we should get our money back. We then had another incident with the same guest as she ran barefoot and crazy through the lobby being disrespectful and we reported it and yet again nothing was done. This went on for 3 DAYS. Upon checkin the hotel kept swiping my daughter’s card for a security deposit and claimed it wasnt going through. So we gave another card which was swiped multiple times. Then we get a fraud text from the bank showing several hundred dollars withdrawn !!!!! In transactions from the hotel and come to find out it was going through every time she swiped, on BOTH CARDS! My husband then went to the bar one night for a burger and a drink. Over 1 hour later his food was finally brought out and his whiskey looked like water. The waitress advised they were running out of my husband’s preferred whiskey so they were watering it down, I mean SERIOUSLY?!? Honestly this was one of the worst hotel experiences we had. Will definitely NEVER go back. The only nice thing was how they were decorated for the Christmas season.
Jessica
Jessica, 2-gecelik aile seyahati
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