The Sphere Serviced Residences Managed by HII

PROS - Good service and friendly staff (props to Jovy of Little Flour for remembering our names and to the entire housekeeping team for finding my lost items) - Location is close to many key areas in Makati (e.g. malls, restaurants, offices, embassies) CONS - Strong smell of cigarette smoke in public areas, especially hallways and elevators. Management isn't able to control other tenants who smoke in their rooms or reek of smoke when using public areas. We were told the other floors are being used as "dorms" or sleeping quarters of mainland Chinese workers who smoke a lot. - Wifi was extremely slow and connection was intermittent. We used our mobile hotspot instead. - Some amenities were not clean (e.g. dead fly on blanket, multiple stains in bathroom) - Shower area tends to be flooded because only a small part of the area is enclosed

What I liked about our stay: - Room was spacious - A/C's on good condition - Breakfast was very good. Loved their pastries! - Staff are helpful and polite. - Location wise, it is very near to restaurants, malls, parks What I disliked: - Check in was at 3PM, but still, the room was given pass the said time. - Lobby and hallways have warm temperature. - Pool has too much chlorine, you can smell it even if you're not in the pool; no lifeguards/attendants - No bellman; their security guard was the one who brought our bags to the room - Kitchenette has inclomplete amenities (i.e: no knife and chopping board, table rag) - Shower area has no shower curtain (at least) as this is open through the toilet, while you shower, water splashes everywhere and can cause even the toilet area to get wet.

Recommend this place to friends...we would love to be back.

Check in time is 2pm but and we were there 12 nn hoping they can accommodate us earlier but 3 pm and still room is still not available.. have reserved weeks before. DISGUSTINGLY AWFUL!!