8/10 Çok İyi
31 Aralık 2024
The hotel location is great with easy access to team, buses and amenities
However the service is really bad
We had requested for the hotel to book two taxis for a 6:00am airport transfer when we checked in and reconfirmed the next day. Reception confirmed they have booked the taxis.
At 5:45am when we went to the lobby we were advised the taxis cannot be booked and we need to flag down taxis on the road
Can you imagine the situation six of us were put in!
How irresponsible the staff of this hotel could be.
I would recommend the management to investigate and reprimand the staffs who were on duty on those two days and reprimand them
They did not even advise or arrange for any alternative transportation or inform us before hand.
Kooi Hoe
Kooi Hoe, 2-gecelik arkadaş seyahati
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