I have mixed opinions on this particular hotel. For starters, it has the most bizarre room layout I have ever encountered. Secondly, no one helps you with your luggage. Thirdly, they don't offer room service, I requested ice and they were adamant to provide it because they "don't offer room service" but however, after some discussion, they ended up obliging, and the next day I requested a bathrobe which was provided and delivered without any hesitation. Now, that being said, the bed and the linen were so comfortable, and with the blackout curtains I had a great sleep. There's also a gym right out front. Also, it's the only hotel in Ciudad Cayalá.