I don’t usually leave reviews, but I wanted to share my experience with Encore Properties. Aesthetically, the property was great; however, there were discrepancies between the property I thought I booked and what we actually received upon arrival. I believe Expedia's booking site could use more clarity. If you're planning to bring your family, make sure to double-check that you're booking the exact property you want before making any payments.
We booked what we thought was a 4-bedroom house with a private pool. Upon arrival, not only did we find out that we were not getting the property we expected, but we also had to drive an additional mile from the main property site, which featured all the advertised amenities, such as the gym, waterpark, etc. Instead, we were directed to a resort labeled "Reunion." I specifically booked this property so my children could enjoy a private pool during our 4-day stay. Unfortunately, there was no pool, and we ended up right next to a busy interstate. The noise from the highway was so loud that my parents couldn’t sleep, and we had to book them a hotel, which cost us extra money.
This was extremely inconvenient. When we contacted support, they did nothing to help and even attempted to charge us an additional $500 to move to another property.
All in all, I highly recommend doing your due diligence when booking with this property. Confirm everything to avoid an experience like ours. I’d hate for anyone to spend their hard-earned money and go