The stay was absolutely terrible. The heater didn’t work, thermostat was loosely hanging from the wall, the lock on the front door was so loose that if you pushed the door hard, it would come right off. The carpet was frayed and torn up, the gate on the balcony was broken and to put the cherry on top, I got bit up by bedbugs. When I voiced my concerns to the front desk, they said okay well you can either stay here or get a refund and check out. That’s it. We would have rather stayed because I usually stay there when I visit Tahoe and it’s usually a good experience, but this time around it was terrible. They didn’t apologize for any inconvenience, didn’t offer to remedy the situation in any kind of way other than us leaving. 0/10.