The front desk clerk was great. The room seemed clean, but roaches were on the walls, furniture, CEILING, and at one point one fell out of a ceiling vent that I happened to be standing under. Checking out to stay somewhere else was not an option for me, and I really hope I didn't bring home any hitchhikers!! The room was inexpensive, but that shouldn't mean I shouldn't expect a clean and pest free room. If I had the means to check out and get a different hotel, I would have, and would seriously appreciate the management considering a refund, and and investing in an exterminator!