Ok.. I’ll be 100% objective.
+ The hotel location was quite central, easy to walk to Maidan (30 min), a lot of historical places around. Metro is also around 300 m away.
+ The rooms were clean.
+ Breakfast is balanced and rich.
+ Staff - smiling and kind.
- We had an early check in with additional fee. We arrived at 03.30 and the early check in time was 05.00. First, the hotel staff told us to wait until 5 am. I said that was unacceptable considering we would be paying additional fee. Eventually, the guy made an “exception” for us and let us in upon our arrival. This is non-sense. I would understand if there were no available rooms, but with available rooms and considering we are paying off the additional charge, there shouldn’t be any other timing limitations. The hotel must definitely change this regulation because many people have night flights and should not be sleeping in the lobby till 5 am.
- The rooms are extra small.
- No water available everyday (only one upon arrival).
- The towels too small.
Overall, for price-quality evaluation, the hotel should work a bit harder to get better rates and customer satisfaction.