At the reception desk, we asked for an English speaking staff member, as mentioned on the website, but were told that they would be available tomorrow at 11am. It was very difficult to understand but we managed to get to our room.
We were frustrated when we found out that this hotel, unlike all other Japanese hotels we had been to, does not provide instant coffee to the guests but only green tea.
Additionally, unlike all other Japanese hotels, this hotel provides only two towels to guests but not three. Again, during our three and a half week visit in Japan, we stayed at different hotels in Osaka, Kyoto, Takayama, and Kanazawa. Every hotel provided three towels to guests (one large, one medium, and one small).
Finally, on the second day of our stay we were asked to pay an additional 200 yen per day for some accommodation city tax. We told them, when we booked the hotel, part of the money we paid online was a ¥6,050 tax, yet they told us that this was a different tax.
We asked them why this was not the case at other hotels in Osaka and even in different cities such as such as Kyoto, Takayama, and Kanazawa. We even offered to forward all hotel confirmations from all hotels we stayed at to verify that at no hotels we were asked to pay the additional tax fee.
On the last day, they kept asking for the additional 200 yen and we paid it because obviously they didn't want to listen nor respect what we said.
So for us, this hotel scores 1 out of 5. Would not recommend.