Everything is in mint condition, room was very comfortable, the A/C and heating works as it should (I mean it doesn’t turn off or has weird limits like on most hotels).
Great location if you want to enjoy the best locations in Chicago, restaurants, theaters, enjoy the park, etc.
The staff is very friendly, as it should in a real 5 star hotel.
I didn’t use the spa but seems like a proper spa
You should know there are slightly differences between rooms, for example, ours had a kitchenette and there are a few rooms with a small set of weights for some exercise… go figure