We booked a suite for 3 nights to celebrate our wedding anniversary! We were so excited about this trip but sadly it ended in disappointment.
When we arrived to our suite (room 419), the key didn't work so a maintenance person in the hallway let us in with his master key.
When we entered the suite, a large stinkbug was on the bedroom ceiling and a 2nd stinkbug was on the window outside. I went to the front desk for a new key card and mentioned the bugs. The associate thanked me for letting her know but no action was taken.
As the night went on, we noticed more issues. Debris on the bathroom floor and spots in front of the toilet that looked like dried urine. A pubic hair on the shower wall. The caulking repair job around the bathtub looked shoddy and wasn't professionally done. The tub stopper didn't work so no baths. Whisker shavings in 3 places: on the shelf in the shower, the sink counter, and on one of the "clean" washrags. Also a crack in the wall next to the door stopper.
The worst issue was the bed. It was in terrible shape. Mattress was lumpy, sagged in the middle, and was on box springs with a metal frame that creaked with any movement. We did not sleep well at all.
We paid $569 for what we thought would be a very nice suite for 3 nights to celebrate our wedding anniversary. Yet the conditions of the room and bed were embarrassingly NOT the quality one would expect from a Hilton hotel. Therefore we will NOT be back.