6/10 İyi
28 Ocak 2025
Disappointed - outdated & dirty
My recent stay at this DoubleTree was disappointing, especially given the rates they charge. The decor, carpet, and most of the interior seem untouched since my prom in the 90s. The room had stained walls, outdated furniture, and curtains that didn’t block light properly.
The front desk experience was equally lackluster. The check-in staff was unfriendly, as though I was bothering them, and the rest of the desk staff during my stay were similarly unhelpful and unwilling to assist. For example, there were no plastic utensils available at the coffee bar, and guests had to ask at the desk to enter the pool area, which felt distrustful. The hotel’s policies and processes are outdated. Laundry requires quarters instead of offering electronic payment. I requested a late check-out, but instead of confirming it, I was told to call back in the morning. When I did, they negotiated a check-out time but didn’t accommodate my simple request of 1 PM, even though cleaning staff were loud and disruptive, making rest difficult. I was visiting family Leominster and came down with the flu, so I booked this hotel to avoid burdening others. Unfortunately, rest was hard to come by due to the thin walls and noisy environment. While the beds were comfortable, it was frustrating that food deliveries weren’t allowed to bring orders to rooms—an inconvenience when sick. Additionally, I noticed a $100 charge for incidentals” on my bill without explanation at check-in. The only positive was the bed.
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